Customer success
Building long-term partnerships, increasing adoption, and helping customers realize the value of complex platforms.
Seattle, Washington
Making complex partnerships work better.
I’m Chris Hoag. I build strong customer relationships, lead ambitious teams, and turn technology and advertising programs into meaningful business outcomes.
Customer success / Enterprise partnerships / Digital advertisingScroll to explore
01About
The best work happens between people, strategy, and execution.
My career spans enterprise customer success, sales leadership, digital media, and agency partnerships. I’ve worked with global brands and growing businesses to align teams around what customers need and what the business needs to achieve.
I bring a practical, collaborative approach to complex accounts: understand the challenge, build trust, and create a plan people can execute together.
02How I work
Where I make an impact
Connecting the commercial, customer, and operational sides of a business.
Enterprise growth
Developing account plans, navigating executive relationships, and finding durable opportunities for expansion.
Team leadership
Bringing sales, success, product, and operations teams together around clear goals and accountable execution.
Digital advertising
Translating platform capabilities and performance data into useful strategies for advertisers and partners.
03Experience
A career across platforms, agencies, and brands.
Selected organizations and roles from my professional background.
SprinklrSenior Manager, Customer Success
SnapchatGlobal Advertising Sales Program Manager
MicrosoftCustomer Success & Advertising Leadership
Point ItSenior Account Director
04Résumés
A closer look
The right story for the right role.
My background crosses several disciplines. For a specific opportunity, I can share a focused résumé that highlights the most relevant experience.
About tailored résumésRole-specific links are shared directly with the people reviewing that opportunity.
05Contact
Let’s talk about what’s next.
Interested in working together or discussing a role? I’d be glad to connect.
[email protected]